Accessibility Statement

This accessibility statement applies to and all subdomains.

This website is run by myLifePool Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:


  • zoom in up to 300% without the text spilling off the screen
  • listen to most of the website using a screen reader
  • orientate the screen automatically on
  • use online forms with reCAPTCHA Version 3 which does not require user intervention
  • AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is
We know some parts of this website are not yet fully accessible:

  • many images do not have appropriate alternative text
  • many pages have an inappropriate colour contrast
  • some of our online forms have fields and buttons which are not screen readable
  • there is a limit to how far you can magnify the maps on preferred partner profiles and discount pages
  • some headings are not consistent
  • Technical information about this website’s accessibility

myLifePool is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content
The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations
Many images do not have a text alternative, so people using a screen reader cannot access the information. Similarly, a smaller number of videos are also missing a text alternative. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for images by end of December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Many pages have low colour contrast between the background and foreground elements. This fails WCAG 2.1 success criterion 1.4.3 (contrast minimum).
We plan to improve the colour contrast to an acceptable standard by end of December 2020.

Some levels of heading are missing such that the structure is hard for screen-readers to interpret. This fails WCAG 2.1 success criteria 2.4.6 (headings and labels).
We plan to label all headings consistently by end of April 2021. When we publish new content, we will make sure our headings meet accessibility standards.

Keyboard accessibility is partial, it is not possible to easily navigate the site via just a keyboard. This fails WCAG 2.1 success criterion 2.1 Keyboard Accessible.
We plan to implement tabbed content by end of December 2020.

Our members-only area works partially with screen readers. The areas of difficulty for screen readers are the members-only menus.
We are currently working on plans to improve the readability of the members’ area in a more structured format by the end of May 2021.


Content that’s not within the scope of the accessibility regulations
Third-Party embedded content
Where we have embedded content from third parties such as Google Maps, the accessibility features may be beyond our control.


Preparation of this accessibility statement
This statement was prepared on 29 September 2020. It was last reviewed on 29 September 2020.